FAQs on ChopeDeals

Chope vouchers are digital vouchers that you receive in your email instantly upon successful purchase. There are several ways to utilise the voucher:

1. Present the voucher on your Chope app to the restaurant host before ordering. Your voucher can be found under Profile > My Vouchers.

2. Present the voucher confirmation email on your mobile to the restaurant host before ordering OR print out the voucher containing the 10-digit unique voucher code and present it to the restaurant host before ordering.

Sure! You can purchase a gift card here. Chope vouchers are also transferrable, so feel free to forward the voucher to your friends/ family. 

If you have any issues with the vouchers, please contact buyhk@chope.co. Please note that customer service operation time is from Monday to Friday, 10am to 7pm.

Kindly check your junk mail, or the "Promotions" tab in your email account. If you are still unable to locate your vouchers, please email buyhk@chope.co and let us know the restaurant voucher you have purchased, and the email you used to purchase it. The voucher will be forwarded to you again. Please note that customer service operation time is from Monday to Friday, 10am to 7pm.

Chope vouchers are smart e-vouchers that combine all your purchases into one code for your ease of reference, and you can use the same voucher code to redeem your vouchers at the different restaurants. Each restaurant is only able to see, and fulfil vouchers of their own restaurant when they key in the unique voucher code, so no worries about a wrong redemption!

Chope vouchers are smart e-vouchers that combine all your purchases into one code, and you do not have to use them all at once. Simply let the restaurant know the number of vouchers you would like to use for your session, and they can process accordingly. For your next visit, present the same voucher code to redeem your remaining vouchers!

Most restaurants do accept multiple vouchers to be used in one sitting, but there are restaurants with stricter redemption policies in place. Kindly check the terms of use of your preferred restaurant vouchers before purchase to be sure.

Yes, both redeemed and purchased Chope vouchers can be used together in one sitting. However, some restaurants have stricter policies in place regarding the number of Chope vouchers that can be used in one sitting – kindly check the terms of use of your preferred restaurant vouchers prior redemption and purchase to be sure.

Each individual Chope voucher is meant for a one-time use only. However, if you have purchased several Chope vouchers, you may use the remaining individual vouchers for your next visit. 

For example, if you have pre-purchased two $50 vouchers ($100 in total), and your final bill at the restaurant is $89, you may choose to fully utilise both vouchers, or use one $50 voucher, and pay the remaining $39 with cash or credit card at the restaurant. The other $50 voucher can be used for your subsequent visit to the restaurant. However, If you choose to use both vouchers, you will not be refunded any unused balance.

You may wish to purchase another Chope voucher, or top up the remaining using cash or credit card. If you are purchasing another Chope voucher, do note that some restaurants have stricter policies in place regarding the number of Chope vouchers that can be used in one sitting – kindly check the terms of use of your preferred restaurant vouchers prior redemption and purchase to be sure.

You will need to make a reservation via Chope before dining at your selected restaurant. Chope allows you to make online reservations 24/7 and receive instant email confirmation for your booking!

Chope vouchers are valid for 90 days from the date of issuance, unless otherwise stated. Please check the validity period of the voucher before purchase.

Unfortunately, we are unable to retroactively enter the discount code once your purchase is completed. You may wish to utilise your discount code in your next purchase instead.

As ChopeDeals has made special arrangements with restaurants for the discounts, the vouchers sold are non-refundable. However, to provide a low risk shopping experience for our diners, we do allow a 3-day one-for-one exchange policy for vouchers purchased based on the amount paid.

The voucher redemption portal page is solely for restaurant’s usage and the details need to be entered by the restaurant host. Kindly present your voucher to the restaurant host to redeem your voucher.

If you are unable to apply your discount code or gift card code, kindly make your purchase on mobile, and/or web (if applicable), to utilise the discounts.

Off-peak Vouchers have restricted day and time of use. Kindly check the applicable reservation timings of your preferred restaurant Off-peak Vouchers before purchase.